1.1) “Additional Fees” means any fees payable by the Holidaymaker other than the Rental Charge, including (but not limited to) pet charges, kennelling, special requests and Hot Tub Fee’s.
1.2) “Agent” means our marketing company which holds our master booking diary.
1.3) “Booking” means the reservation of the Property by the Holidaymaker.
1.4) “Booking Conditions” means these terms and conditions.
1.5) “Deposit” means:
(a) 20% of the Rental Charge for our cottages; or
(b) 10% of the B&B total or a minimum of £20 when booking at the B&B
(c) if the holiday is due to commence within six weeks of the date of a Reservation Request, 100% of the Rental Charge
1.6) “HDH” Happy Donkey Hill whose address is Faerdre Fach, Llandysul,Ceredigion SA44 4EG
1.7) “Holidaymaker” means the person or persons making the Booking.
1.8) “Holiday Confirmation” means the confirmation of the Booking issued by HDH to the Holidaymaker (by email, post or phone once the Initial Payment or deposit has been processed).
1.9) “Initial Payment” means the payment of the Deposit and any applicable Additional Fees.
1.10) “Property” means the accommodation for which a Booking is made.
1.11) “Rental Charge” means the total rental charge payable in respect of the Booking.
1.12) “Reservation Request” means a request to make a Booking in the form of a completed holiday booking form (whether submitted via post, email, website or otherwise) or a telephone booking.
1.13) “Short Break” means a holiday for duration of less than seven nights.
2. BOOKINGS AND PAYMENT:
2.1) Following receipt of a Reservation Request for a holiday cottage HDH shall check with our Agent about availability of the Property, since they hold the master calendar. If the Property is available for the Holiday, then we shall reserve the Dates, and HDH will receive a unique reference number from our agent. This is classed as an owner booking.
2.2) Upon reservation and completion of a booking form (either over the phone; post or email), for the Property in accordance with clause 2.1, the Holidaymaker must pay a deposit (usually 20% of the holiday total and a minimum of £50 applies), or if within six weeks of the arrival date pay the full balance. If payment is not received, the reservation will be cancelled. For B&B bookings, a 10% deposit (minimum £20) is required.
2.3) Upon receipt of the Initial Payment or balance the holiday is deemed booked. We will not issue a confirmation email or letter unless requested.
2.4) The balance of the Rental Charge (if any) must be paid by the Holidaymaker to HDH no later than six (6) weeks prior to the commencement of the holiday for our holiday cottages.
2.5) When the balance requested has not been paid by the due date, an overdue reminder will be issued to the Holidaymaker, usually by phone or email. If the balance is not received within four (7) days of that reminder, we reserve the right to treat the Booking as cancelled by the Holidaymaker and clause 4 shall apply and the Holidaymaker shall have no claim against HDH for compensation or reimbursement whatsoever.
2.6) The prices stated on HDH’s website are cash prices in pounds sterling. Any charges raised against the HDH by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the HDH within seven (7) days of the HDH’s request to do so.
2.7) All payments must be made in pounds sterling.
2.8) HDH reserves the right to correct any error in advertised and/or confirmed prices.
3. BOOKING DETAILS
Prior to making a payment the Holidaymaker should double check their dates and details ensuring we have a completed booking form.
4. CANCELLATION BY THE HOLIDAYMAKER
4.1) The Holidaymaker should notify HDH immediately (email or phone) if he/she wishes to cancel the Booking. The cancellation only takes effect when HDH has notified the Agent and the dates show as available on the Agents website. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.
4.2) No refunds will be given on the cancellation of a Booking by the Holidaymaker. The Holidaymaker should consider whether insurance cover is desirable.
4.3) Deposits are non-refundable and covers costs of lost revenue and banking charges since HDH at this point absorbs all banking charges.
5. OTHER CANCELLATIONS
5.1) In the unlikely event HDH is unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the HDH will endeavour to arrange alternative accommodation for the Holidaymaker at one of their other cottages of an equivalent type and standard if possible.
5.2) If the Holidaymaker has paid any money in respect of a Property and that Property subsequently becomes unavailable, HDH shall reimburse the Holidaymaker all monies paid by the Holidaymaker. This will only apply when HDH has cancelled the holiday.
5.3) HDH is not liable for any costs associated with alternative accommodation, which must be paid by the Holidaymaker.
5.4) Save as set out above, the HDH shall have no liability for the cancellation or alteration of a Booking.
6. WEBSITE ACCURACY
6.1) To the best of the HDH’s knowledge the details relating to any Property described on this website are correct.
6.3) HDH cannot accept responsibility for any changes or closures to area amenities or attractions mentioned on this website.
HDH strongly advises holidaymakers consider purchasing annual holiday insurance that covers cancellation.
8. RESPONSIBILITIES OF THE HOLIDAYMAKER
8.1) During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the HDH and the Agent) as follows:
8.1.1) that the number of people occupying the Property will not exceed the number stated when the booking was made, and all party members are listed on the booking form;
8.1.2) that the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
8.1.3) to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours), HOT TUBS are to be vacated by 11:30pm to ensure all holidaymakers and neighbours do not get disturbed;
8.1.4) to allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;
8.1.5) to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. HDH reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss;
8.1.6) to report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. HDH reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
8.1.7) to arrive after 4 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner;
8.1.8) not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
8.1.9) to notify all other members of the Holidaymaker’s party of these undertakings.
8.2) In the event of a breach of any of the undertakings set out in clause 8.1 HDH can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
8.3) Recycling is mandatory, HDH does not expect to sort rubbish, a recycling area is provided adjacent to the yard wall, to include, plastics,glass,cardboard, cans, dog waste. Please help us help the environment by reducing our waste output.
(9.1)Inside all buildings is STRICTLY no smoking, and anyone in breach of this rule will be asked to leave, they may also be asked to pay for extra cleaning if required and the holidaymaker shall be deemed to have cancelled the Booking and shall have no claim for compensation or reimbursement.
9.2) Smoking on the decked areas is also prohibited and the same rules apply as clause 9.1
9.3) Smoking on the Patio’s is permitted but the use of ashtrays and ash bins is expected.
10.1) Pets are only allowed at Properties that are advertised as allowing pets. If a Holidaymaker takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet, HDH can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.2) The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. HDH reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. A Kennelling facility is available for a small fee. If the Holidaymaker breaches this clause the HDH may notify the Holidaymaker of the breach and if the Holidaymaker continues to breach this clause HDH may make the Holidaymaker leave the Property before the end of the Holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
11.1) The Holidaymaker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
11.2) HDH shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of HDH.
12. COMMUNICATION AND INFORMATION
12.1) For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the Agent in the course of its business, belong to HDH and will not be disclosed to any third party..
12.2) Telephone calls between HDH and the Holidaymaker may be monitored or recorded by the Agent for training and quality control purposes.
13.1) In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact HDH (or his representative) as soon as possible and HDH will endeavour to rectify any problems to the Holidaymaker’s satisfaction.
13.2) If the Holidaymaker is unhappy with the HDH’s response, the Holidaymaker should put their complaint in writing no later than 14days from the end of their holiday, summarising their complaint and actions taken by HDH to date to resolve.
13.3) Without prejudice to clause 12.2, upon receipt of details of a complaint from a Holidaymaker, HDH may (in its absolute discretion) contact the Holidaymaker in an attempt to resolve the outstanding complaint.
14. FORCE MAJEURE
No liability can be accepted and no compensation will be paid by the HDH, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by HDH are prevented or affected, by any event which HDH could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the HDH.
15. LAW AND JURISDICTION
All contractual obligations arising out of these conditions shall be subject to UK Law and the exclusive jurisdiction of the UK Courts.